FAQ
Frequently asked questions
Answers to the questions we hear most often at the counter. If yours is not here, write to us.
How do I book a rental bike?
Online: on the bike page press “Book this bike”, choose dates and one of the available sizes and pay by card, Apple Pay or Google Pay. As soon as the payment goes through you get a confirmation email with your code. You can also call +39 0464 567011.
Can I cancel a booking?
Yes, by writing to or calling the shop with your booking code. Deadlines and refunds are explained in the rental terms.
What are the hours of a daily rental?
The one-day price covers the rental from 9.00 to 18.00. City bikes and kids' MTBs can also be rented for a half day (9.00–13.00 or 13.00–18.00) at the shop only: it cannot be booked online and does not apply to e-bikes. With evening-before pick-up (+€10) you collect the bike the day before, after 18.00.
What is included in the rental price?
With every bike: bike fitting, spare inner tube, repair kit and pedals. For e-bikes the charger is available on request, free of charge. Accessories per day: helmet €4, bike lock €3, smartphone holder €4, Garmin/Wahoo mount €3, knee pads €5, child trailer €16, dog trailer €12. The bikes are not insured: bike insurance costs €20 per day per bike and covers damage and theft up to €500.
What do I need to pick up the bike?
An ID document and a credit card of the person who made the booking. The bike goes back by 18.00 on the last day; there is no refund if you bring it back early.
Do you rent e-bikes?
Yes: Cannondale Moterra and Trail Neo e-MTBs, the Synapse Neo AllRoad e-road bike and the Bianchi T-Tronik e-city bike, all with Bosch motors.
Do you repair other brands?
Yes, the workshop works on all brands: mountain, road, e-bikes, city and kids' bikes. For e-bikes we are a Bosch Tech Point.
Do the used bikes have a warranty?
Yes, they are serviced in our workshop and sold with a one-year warranty.
Where do the guided tours start?
From the shop, Viale Rovereto 1A in Riva del Garda. The tours are run with GardaOnBike guides.
What are the shop opening hours?
April to October daily 9.00–13.00 and 15.00–19.00; January to March 9.30–12.30 and 15.30–19.00, closed Sunday and Monday.
Already planning your ride?
Send us your dates and the bike you are interested in: we will reply confirming availability.